Privacy Policy

Governing the Use of Our Website and Services

Your use of this site and services constitutes acceptance of these terms.

Last Updated: October 10, 2025

At Island Mobile Hire Cars Ltd (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the responsible handling of personal and organizational information collected through our website and booking services. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your information.

By using imhc.com.pg or submitting a booking request, you consent to the practices described in this policy.

1. Information We Collect
We may collect the following types of information:

a) Personal Information

Full name
Contact details (email address, phone number)
Government agency or department affiliation
Driver’s license number (for vehicle rental verification)
Billing and invoicing details (e.g., purchase order numbers)

b) Technical & Usage Data

IP address
Browser type and device information
Pages visited, time spent, and booking actions
Cookies and similar tracking technologies (used for site functionality and analytics)

2. How We Use Your Information
We use the collected data solely for legitimate business purposes, including:

Processing and managing vehicle rental bookings
Communicating booking confirmations, updates, or service changes
Invoicing and financial reconciliation (especially for government clients)
Complying with legal, regulatory, or audit obligations under PNG law
Improving website performance and user experience
Preventing fraud, misuse, or unauthorized access
– We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Sharing & Disclosure
Your information may be shared only in the following circumstances:

With authorized personnel within Island Mobile Hire Cars Ltd who need it to deliver services.
With fleet or logistics partners strictly necessary to fulfill your booking (e.g., vehicle delivery coordinators).
When required by law (e.g., in response to a lawful request from PNG government authorities).
In the event of a business transfer (e.g., merger or acquisition), with appropriate safeguards.

We do not transfer personal data outside Papua New Guinea unless required for essential service delivery (e.g., cloud hosting), and only with adequate protections in place.

4. Data Security
We implement industry-standard technical and organizational measures to protect your data, including:

Secure HTTPS encryption
SSL/TLS) on our website
Access controls and staff
Confidentiality agreements
Regular system monitoring and updates

While no system is 100% immune to risk, we take reasonable steps to prevent unauthorized access, loss, or misuse.

5. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purpose for which it was collected (e.g., complete the rental and billing cycle)
Comply with PNG legal, tax, or audit requirements (typically up to 7 years for financial records)
Resolve disputes or enforce our agreements

After this period, data is securely deleted or anonymized.

6. Your Rights
Depending on applicable laws and your status (e.g., as a representative of a government agency), you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data (subject to legal or operational constraints)
Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking
Our website uses essential cookies to enable booking functionality and remember your preferences. We may also use analytical cookies (e.g., via Google Analytics) to understand site usage—without identifying individuals. You can manage cookie preferences through your browser settings.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on imhc.com.pg with a revised “Last Updated” date. Continued use of the site constitutes acceptance of the changes.

Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Email: bookings@imhc.com.pg
Phone: (+675) 7362 9481 / 7330 0540
Address: Portion 2311 Vadavada, Taurama Road, POM, PNG

We aim to respond to all legitimate requests within 14 business days.

Be One of Them

More Than 5,000 Clients Use IMHC Rental Service

We are trusted by clients in government agencies for reliable and professional vehicle rentals.

Book Now

Frequently Asked Questions

Do you provide vehicle rental services for the private sector?

No. Our vehicle rental services are currently reserved for Papua New Guinea government agencies, departments, and approved public-sector entities. We do not offer rentals to private individuals, businesses, or non-government organizations.

What types of vehicles are available for rental?

We maintain a diverse fleet of over 1,000 vehicles nationwide, including sedans, SUVs, 4WDs and utility vehicles (utes), suitable for urban, rural, and remote operations across PNG’s varied terrain.

How quickly can a vehicle be delivered to a government office or project site?

With 16 strategically located branches across Papua New Guinea, we can typically deploy vehicles within 24–48 hours of confirmed request, depending on location and availability. Emergency or priority requests are handled on a case-by-case basis.

How do you ensure your vehicles are well-maintained?

All vehicles undergo regular servicing and pre-rental inspections by our certified technicians across all 16 branches. Maintenance is fully included—especially for long-term rentals—along with 24/7 roadside assistance.

Can we rent vehicles for both short-term and long-term assignments?

Absolutely. We offer flexible rental terms—from daily or weekly rentals for short missions to multi-month or annual contracts for ongoing operational needs. Long-term agreements include maintenance, roadside assistance, and fleet management support.

How do I book or reserve a vehicle?

You can easily book or reserve a vehicle through our website by selecting your preferred branch, vehicle type, and rental period. A dedicated account manager will then confirm your reservation and coordinate delivery in line with public-sector protocols.